Zakaria EL BATMI

“Like the Internet, Blockchain technology will change the way people interact and do business around the world”

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Professional Resume Profile :

Accomplished Senior Team Leader and highly-organized Project Manager with over 12 years of professional experience managing teams, support operations and introducing new technologies and tips to promote operational efficiency.

EMPLOYMENT HISTORY :

EMPLOYMENT HISTORY

Project Manager

2020 – Present

Tasks performed:

Management

Planification and oversee all aspects of a project, and to meet the project’s goals on time and within budget.

Senior Team Leader

2015 – 2020

Tasks performed:

Management

Manage outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Delegate tasks and set deadlines

BPO Team Leader

2013 – 2015

Tasks performed:

Supervising

Supervise outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Monitoring and providing actionable insight.

Team Leader

2011 – 2013

Tasks performed:

Management

Responsible for monitoring, supervising, managing and motivating team members to achieve the organization’s objectives and increase sales.

Cluster Reservation Agent

2015 – 2020

Tasks performed:

Reservation Agent

Taking incoming calls from Accorhotels customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites.

IT

2006 – 2010

Tasks performed:

Support

Supports information technology (IT) systems and users, installs computer systems and software, and maintains workstarion networks and connectivity

Testimonials