Zakaria EL BATMI

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“Like the Internet, Blockchain technology will change the way people interact and do business around the world”

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Projects

Profile

Experiences

Zakaria EL BATMI

Professional Resume Profile :

Zakaria EL BATMI, Accomplished Senior Team Leader and highly-organized Project Manager with over 12 years of professional experience managing teams, support operations and introducing new technologies and tips to promote operational efficiency.

EMPLOYMENT HISTORY :

Project Manager
Senior Team Leader
BPO Team Leader
Team Leader
Cluster Reservation Agent
IT
EMPLOYMENT HISTORY

Project Manager

2020 – Present

Tasks performed:

Management

Planification and oversee all aspects of a project, and to meet the project’s goals on time and within budget.

Senior Team Leader

2015 – 2020

Tasks performed:

Management

Manage outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Delegate tasks and set deadlines

BPO Team Leader

2013 – 2015

Tasks performed:

Supervising

Supervise outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Monitoring and providing actionable insight.

Team Leader

2011 – 2013

Tasks performed:

Management

Responsible for monitoring, supervising, managing and motivating team members to achieve the organization’s objectives and increase sales.

Cluster Reservation Agent

2015 – 2020

Tasks performed:

Reservation Agent

Taking incoming calls from Accorhotels customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites.

IT

2006 – 2010

Tasks performed:

Support

Supports information technology (IT) systems and users, installs computer systems and software, and maintains workstarion networks and connectivity

Testimonials

Eric

Zakaria receals what he loves about his career at JM Group and what drices him to achive his professional goals

Eric K
JM Group

M. Anis

Zakaria a notamment contribué avec une grande efficacité, ce qui a augmenté résultat significativement. Aimant beaucoup les défis et mettant à jour ses connaissances dès qu’il le peut, je peux assurer sans une once de doute que M.EL BATMI se montrera tout autant efficace au sein de vos équipes et pour la réalisation de vos projets.

Anis ALAOUI
DXC Technology