Zakaria EL BATMI

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About me

I’m a professional that thrives on helping others, paying it forward and going above and beyond with each and every task.
i’m enthusiastic about growing and gaining new skills on my professional journey.

Previously, i built and led many teams, bringing few services to market, i worked in B2B and B2C marketing across the technology and hospitality industries helping companies generate revenue.

What They Say

M. Anis

Zakaria a notamment contribué avec une grande efficacité, ce qui a augmenté résultat significativement. Aimant beaucoup les défis et mettant à jour ses connaissances dès qu’il le peut, je peux assurer sans une once de doute que M.EL BATMI se montrera tout autant efficace au sein de vos équipes et pour la réalisation de vos projets.

Anis ALAOUI
DXC Technology

Eric

Zakaria receals what he loves about his career at JM Group and what drices him to achive his professional goals

Eric K
JM Group
Skills

Project Manager

2020 – Present

Tasks performed:

Management

Planification and oversee all aspects of a project, and to meet the project’s goals on time and within budget.

Senior Team Leader

2015 – 2020

Tasks performed:

Management

Manage outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Delegate tasks and set deadlines

BPO Team Leader

2013 – 2015

Tasks performed:

Supervising

Supervise outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Monitoring and providing actionable insight.

Team Leader

2011 – 2013

Tasks performed:

Management

Responsible for monitoring, supervising, managing and motivating team members to achieve the organization’s objectives and increase sales.

Cluster Reservation Agent

2015 – 2020

Tasks performed:

Reservation Agent

Taking incoming calls from Accorhotels customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites.

IT

2006 – 2010

Tasks performed:

Support

Supports information technology (IT) systems and users, installs computer systems and software, and maintains workstarion networks and connectivity