Planification and oversee all aspects of a project, and to meet the project’s goals on time and within budget.
Senior Team Leader
2015 – 2020
Tasks performed:
Management
Manage outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Delegate tasks and set deadlines
BPO Team Leader
2013 – 2015
Tasks performed:
Supervising
Supervise outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Monitoring and providing actionable insight.
Team Leader
2011 – 2013
Tasks performed:
Management
Responsible for monitoring, supervising, managing and motivating team members to achieve the organization’s objectives and increase sales.
Cluster Reservation Agent
2015 – 2020
Tasks performed:
Reservation Agent
Taking incoming calls from Accorhotels customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites.
IT
2006 – 2010
Tasks performed:
Support
Supports information technology (IT) systems and users, installs computer systems and software, and maintains workstarion networks and connectivity
