Zakaria EL BATMI
2020 – Present
Planification and oversee all aspects of a project, and to meet the project’s goals on time and within budget.
2015 – 2020
Manage outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Delegate tasks and set deadlines
2013 – 2015
Supervise outsourced agents who handle incoming, outgoing customer calls and E-mails for other businesses. Monitoring and providing actionable insight.
2011 – 2013
Responsible for monitoring, supervising, managing and motivating team members to achieve the organization’s objectives and increase sales.
Taking incoming calls from Accorhotels customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites.
2006 – 2010
Supports information technology (IT) systems and users, installs computer systems and software, and maintains workstarion networks and connectivity